How it works
When you schedule a new client, you can either obtain all information at the initial appointment or have the client call us. It works either way if we have the insurance information and demographics (and diagnosis) within the next week. If you choose to have the client call us, they will give us the initial demographic information needed to bill insurance. We can't bill the insurance company without a copy of the insurance card (front and back).
After insurance has been verified, the information will be given to you and the patient will be contacted and provided with their benefits unless you prefer to do this.
You complete a daily or weekly log sheet including the patient name, service rendered, diagnosis (for new clients), and patient payment received. We help with this, and keep it very simple.
Your office will get all payments and EOB's unless you prefer that we receive them. Weekly or daily, you fax or mail us a copy (or the original) of all EOB's and any insurance communication (or scan), so that we can track payments and keep our weekly audit of your accounts up to date.
You will be responsible for providing us with client/insurance information, providing type of service rendered, diagnosis, and hard copies of EOB's. You will be billed for service at a % of total insurance and patient collections. Payment is expected within 30 days.