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Green Hills with Blue Sky

FAQ

Frequently asked questions:

Will your billing service increase my collections?

Mental Health Billing KC specializes in behavioral/mental health billing and is more effective than even in-house billing.  Consider the time and expense of doing your own billing as well as the cost of staff, training, equipment, etc.  Each individual or group is assigned a personal account specialist who gets to know you and your practice.  You are given the direct email and telephone number of the account specialist and can always get in touch with him or her.  We know that good individualized communication with our clients is a huge part of comprehensive billing.  We also know that many of you work odd hours and need someone who can be available 24-7.

Can I speak to someone when I have questions?

Yes.  each practice has access to our services 24-7 via email, telephone, or skype.

Are you HIPAA compliant?

Yes.  All of our staff will follow HIPAA guidelines regarding protected health information and patient privacy.  Our software vendor and clearinghouse for billing electronic claims are also HIPAA compliant.

What is your fee for service?

There is an initial registration and set-up fee after which we charge a % of monthly income.  Our service is all-inclusive.  This includes patient billing, fee collection,  postage, electronic billing fees, software updates, and maintenance costs.  Many of our clients have our phone number on patient appointment cards so all billing questions can be directed to us.

Is there a long term contract?

No.  If you are not happy with our service, you may discontinue at any time with a 30 days notice.  You will be billed monthly for our services and payment is expected within 30 days.

How do I send you the information you need?

Although we prefer to obtain any information on a weekly or daily basis, we work to do what is best for you.  Some of our individual providers use a weekly log sheet or simply type out a list of daily client contacts.  They fax, scan, email, or send the information to us via priority mail along with eobs.  Others have the patient call us after scheduling the initial appointment and the patient gives us the necessary information.  We do need demographic information and a copy of the front and back of the insurance card for all patients.  We like to get client information as quickly as possible to facilitate communication with insurance companies and prompt payments.




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